Mikraft Refund Policy
At Mikraft, we are committed to providing high-quality digital products and ensuring a fair experience for both buyers and sellers. Since digital downloads cannot be "returned" like physical goods, our refund policy is designed to protect customers while respecting the work of our creators. Below is a comprehensive breakdown of our refund process.
1. Eligibility for Refunds
A. Valid Reasons for a Refund
- Technical Issues
- If the downloaded file is corrupted, damaged, or unreadable.
- If the download link fails repeatedly despite troubleshooting.
- If the product is missing key components (e.g., promised source files, instructions).
- Incorrect Purchase
- If you accidentally bought the wrong product, you must request a refund within 24 hours of purchase.
- Refunds for duplicate purchases (buying the same product twice).
- Product Misrepresentation
- If the delivered product significantly differs from the description (e.g., wrong format, missing features).
- If the product does not function as advertised (e.g., broken templates, non-editable files).
B. Required Proof for Refund Approval
- Screenshots of the error (e.g., download failure, corrupted file).
- Evidence that the product does not match its listing.
- Order number and purchase details.
2. Non-Refundable Cases
- Buyer’s Responsibility
- Changed your mind after purchase (unless within the 24-hour accidental purchase window).
- Did not read the product description properly before buying.
- Personal dissatisfaction (unless the product is defective).
- Download & Access Issues
- Email delivery problems (check spam/junk folders first).
- Browser or device-related issues (e.g., unsupported software, slow internet).
- Failure to download within the allowed time (if applicable).
- Digital Product Nature
- Already downloaded or accessed the product.
- Products purchased during a sale/discount (unless defective).
- Licenses or subscriptions after they have been activated.
3. How to Request a Refund
- Contact Support
Email [email protected] within 2 days of purchase.
Include:- Order number (from your receipt).
- Detailed reason for the refund request.
- Proof of issue (screenshots, error messages).
- Review Process
Our team will investigate within 3–5 business days.
We may contact you for additional details. - Refund Decision
If approved, refunds are processed within 7–9 business days.
The refund will go back to the original payment method (may take longer depending on your bank).
4. Chargebacks & Disputes
Filing a chargeback without contacting us first may result in account suspension. We encourage customers to reach out to support for resolution before escalating to their bank. Unjustified chargebacks may lead to permanent bans from Mikraft.
5. Seller Responsibilities & Refunds
- Ensure your product descriptions are accurate and detailed.
- Respond promptly to customer support inquiries.
- If a refund is issued due to seller error, the sale amount may be deducted from your earnings.
6. Policy Updates
Mikraft reserves the right to modify this policy at any time. Changes will be posted on our website, and continued use means acceptance of the updated terms.
7. Contact Us
For refund requests or questions:
Email: [email protected]
Website: www.mikraft.com/contact
Last Updated: 7th April 2025
